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Terms & Conditions

We are completely dedicated to providing excellent service. If you have any queries about our website, terms and conditions or service please email us at hello@tiffinware.com

We appreciate feedback and endeavour to respond within five working days.

Terms and conditions

These terms and conditions incorporate our privacy policy and set out the basis on which you can access and use the Tiffinware website. Please read them carefully as they contain important information.

Ownership of rights
Shopping at Tiffinware.com
Price quoted
Your shopping basket
Gift delivery service
Stock availability
Payment and security
Accuracy of content and portrayal of products
Our privacy policy
Intellectual property rights
Delivery information
Delivery options
Delivery charges, including overseas delivery charges and information
Returns and refunds policy
Cancellation of your order
Complaints
Help
Contact us
Searching the website

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Tiffinware Limited, a company registered in England and Wales whose registered office is at Tiffinware Limited, Wellington House, 57 Dyer St, Cirencester, Glos ,GL7 2PP. Registered number: 6933447 (England).

Any use of this website or its contents, including copying, storing in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Shopping at Tiffinware.com: Order on-line in complete confidence. At checkout, you will need to provide information about yourself including, but not limited to, your name, telephone number and e-mail address, which is true, accurate, current and complete in all respects. Should any of your contact information change in future you, do amend your personal on-line account.

Prices quoted can be viewed in Great Britain Pounds Sterling (GB Pounds £), US dollars (US$) and Euro's. The price charged will be determined by the credit card company at the prevailing exchange rate at the time of purchase.

Tiffinware Ltd reserves the right to change prices without prior notice.

Your Shopping Basket allows you to modify your order at any time prior to checkout. You can view your order at any time by clicking on the 'Basket' link located at the top on every product page, or on the top right on the home page. When you are satisfied with the contents of your basket you can click on ‘Checkout’ at which point you can finalise your order. Once you place your order online we will send you an email confirmation informing you that your order has been received, and we will endeavour to meet your order. If any items are out of stock, we will advise you of approximate delivery dates.

When registering with us your information is stored in ‘My account.’ Once you have logged in you can access ‘My account’ to amend any details. Your personal details are 100% secure, and are protected during transmission using SSL encryption.

We may change registration requirements from time to time. When placing an order you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The purchase of merchandise through the Tiffinware website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

If you have any questions or queries regarding an order you have already placed or are trying to place with us please email us at: hello@tiffinware.com or telephone on + 44 (0) 20 7288 0259

For any other queries email us on hello@tiffinware.com

Gift delivery service. We are happy to attach any personal messages to your gifts. Please enter your message in the ‘message’ field upon checkout

Stock availability,  we aim to ensure all of Tiffinware's designs are available throughout the year. From time to time this may not be possible as all our products are handmade, and items sometimes sell faster than we predict. Do email us at hello@tiffinware.com or telephone +44 (0) 20 7288 0259 if you would like to place a back order.

Payment and security: payments by credit cards online are processed by a secure encrypted third party gateway - Paypal who guarantee security and convenience. Tiffinware.com does not have access to any of your credit card details. These details are held by the credit card authority for billing purposes only. If you are not already registered with Paypal, you will be required to register with them to complete your transaction.

Payment can also be made by a personal cheque, made out to “Tiffinware Ltd”. Please allow a minimum of five to seven extra working days for processing your cheque payment after order receipt (in addition to the usual delivery time) to receive your order. To ensure fast processing please print off the confirmation email and post it with your cheque. Please write your cheque guarantee number, expiry date and home address on the reverse of your cheque.

Accuracy of content and portrayal of products, we take great care in the preparation of the content of this website to ensure that the details, descriptions and prices quoted are correct at the time of publishing. Due to their handmade nature, no two pieces are exactly alike, the dimensions and weight are approximate only. All dimensions are in centimetres and weight in kilogrammes.

Colour production is as close a representation as possible, a very slight variation in the actual goods may appear. Whilst we make every effort to render as accurately as possible the colour and design of the products that appear on the website, the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery.

We reserve the right to amend and alter prices and products from time to time without prior notice.

Our privacy policy. At Tiffinware we value our customers and respect your privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. Although your personal details are collected during the ordering process to enable us to dispatch your order, the information is held by Tiffinware Limited for the purpose of processing your order and for our own marketing purposes only. Please be assured that Tiffinware Limited will never pass your details on to any third parties. You can change and update your information at any time by logging into ‘My account’. The contract between us will be governed by the laws of England.

Intellectual property rights; our trade mark, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Tiffinware Limited, and are protected by UK and international trademark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

Delivery information; we aim to dispatch standard delivery orders between 5 to 7 working days of receipt, subject to stock availability. Occasionally during very busy periods please allow up to 28 days for delivery If you are still waiting for your goods after this time please contact us on  + 44 (0) 20 7288 0259. Unless otherwise stated all orders will be sent by Royal Mail, standard delivery or by our preferred courier service. Please check your order carefully upon receipt, if anything is amiss, do inform us immediately on + 44 (0) 20 7288 0259 or by email at hello@tiffinware.com. Please take a photograph of any damage and email immediately.

Delivery costs are calculated at checkout. Deliveries are made to the UK mainland, Isle of Man and the Channel Islands. We will deliver the merchandise in accordance with the delivery option selected by you, do view our delivery options for full details. Wherever referred to, working days exclude Saturday, Sunday and Bank Holidays. Orders to one address may be delivered in one or more deliveries and incur a £3.50 part delivery charge. Any delivery time scales are indicative only.

Delivery options, we deliver to the UK mainland, the Isle of Man and the Channel Islands. Overseas delivery charges and information is approximate, do contact us for more details or for an estimated international delivery charge on + 44 (0) 20 7288 0259 or email hello@tiffinware.com. Unless otherwise stated all orders are sent by Royal Mail or our preferred courier service.

Delivery charges, including overseas delivery charges and information

NB: Delivery charges are limited to 1 address only

Order value Delivery service Price Service details Other details
Up to £100 UK standard £5.95 Delivered within 5-7 working days A signature may be required
Up to £100 UK express £7.95 Delivered within 1 -3 working days Orders must be received before 3p.m. Orders received at weekends or bank holidays will be processed the next working day and delivered the following working day.
A signature will be required
Over £100 UK standard £8.95 Delivered within 5-7 working days A signature may be required
Over £100 UK express £9.95 Delivered within 1 -3 working days Orders must be received before 3p.m. Orders received at weekends or bank holidays will be processed the next working day and delivered the following working day.
A signature will be required
Over £200 UK standard FREE within UK Delivered within 5-7 working days A signature may be required

Eire and Europe - for an approximate idea of charges, please click overseas delivery charges and information, or email us for a quotation..

*Where free delivery is offered this will be using standard services.

Overseas delivery charges and information; packages shipped via International Royal Mail or a courier require a telephone number for the recipient. Failure to provide a telephone number may result in a delay in dispatch. Transit times depend on the destination country and any delays due to local customs formalities.

The cost for overseas delivery depends on the overall weight of the package and the destination country. Any import duties and taxes which are levied once the goods have left us must be borne by the recipient and are outside of our control. There is no express delivery option for overseas.

Europe Standard Delivery (7 - 9 working days) Once your parcel has arrived in the destination country it will be passed on to the internal postal service if being delivered by International Royal Mail or the courier service.

Rest of the World Standard Delivery (10 - 15 working days) 
You can find out if we deliver to your country by contacting us by email on: hello@tiffinware.com.

Once your parcel has arrived in the destination country, it will be passed on to the internal postal service if being delivered by International Royal Mail or the courier service.

**The table below outlines the shipping costs and is provided to serve as a guide only. Please contact us for a quotation:

Weight up to: Europe Europe
(non EU)
USA Rest of the world
1.0kg £15.50 £17.50 £17.50 £24.00
2.0kg £20.50 £22.50 £23.50 £31.00
3.0kg £28.00 £33.50 £33.50 £41.00
4.0kg £30.50 £36.00 £36.50 £44.00

Returns and refunds policy - we want you to be totally delighted with your order. We work very hard to maintain high quality standards for all our products. If, however, for any reason you are not satisfied please contact us by telephone to + 44 (0) 20 7288 0259 or by email to hello@tiffinware.com  We will be happy to offer a replacement or a full refund upon return of the goods within 7 – 10 working days, subject to the products being returned in their original packaging, in their new and unused condition. Carriage charges for returned goods will not be refunded, except in cases where goods have arrived in error. Please obtain a certificate of posting (available free from the Post Office) when returning unwanted goods to us. Returns received outside of the time frame will be considered for a credit note only and will not be eligible for a refund. Delivery and gift packaging charges are not eligible for refund.

Returns and refunds procedure

Step 1: If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order to process your refund without delay, you must ensure the order number is included in your return package and that the goods are returned in their new, unused and saleable condition with original tags attached, wrapped securely, and received within 7 working days from receipt of goods.

Step 2: Please send the parcel recorded and return to the following address:

Tiffinware Ltd, 113 Highbury Park, London N5 1UB

We will process your refund as soon as possible and notify you by email once your return has been processed. During busy periods please allow 21 – 28 working days for your refund, replacement or exchange to be processed. Please note that the delivery charges are not refunded.

Cancellation of your order - if you change your mind about your order, you are entitled to cancel your order for any reason up to, and including the 7th working day of receiving the goods, under the Consumer Protection (distance selling) Regulations 2000. If you wish to cancel the order prior to dispatch please email us at: hello@tiffinware.com or by telephone to + 44 (0) 20 7288 0259.

If you have already received the order please follow the above returns information and we will refund the payment.

If you have recently placed an order and wish to cancel it, telephone us at + 44 (0) 20 7288 0259 or by email us at hello@tiffinware.com, quoting your order reference number, the date of the order, your name, address, email i.d and we will endeavour to intercept the dispatch. You will receive written confirmation of the cancellation of your order within 5 – 7 working days.

We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

Complaints - we hope you don't have a complaint, if you do, it will be dealt with promptly, either via email or telephone. We aim to resolve all matters within five working days, please contact us by telephone to + 44 (0) 20 7288 0259 or by email to hello@tiffinware.com

Help! We're here to help, and have tried to answer your most frequently asked questions  in the Faq’s section. If you cannot the information you are looking for please do email at hello@tiffinware.com or by telephone to + 44 (0) 20 7288 0259, we are always delighted to help.

Contact us - we love a chat, call us on +44 20 7288 0259 Tuesday to Friday 10am - 4pm or email us at hello@tiffinware.com.

Searching the website - our products are grouped into collections and categories to help shop quickly and easily.  If you are still unable to find what you are looking for please email us at hello@tiffinware.com or telephone on + 44 (0) 20 7288 0259 and we will be very happy to help you.